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TestimonialsReprinted from thank-you cards and comments from a recent ASC patient survey:“I am taking time to write this letter because my recent visit to DAK was, simply stated, a “perfect” experience. The medical services you and your team recently provided were absolutely the most prompt, professional, and courteous service I’ve ever experienced anywhere. There is nothing that could have been done to make my experience any better! I have already recommended DAK to some of my co-workers and will happily recommend DAK to anyone who asks. You and your team are a class act! Again, thank you very much for everything and keep up the great work.” G “You already know that I have high regard for your skill as a surgeon, but I want to let you know that I also appreciate the unique and special person that you are. I always enjoy talking to you, and only regret that we must do it in the midst of a surgery!” L “Dear Mrs. Faulconer, Thank you and Dr. Dhir both for our consideration and sensitivity. I do appreciate the laser treatment on my nose. My nose is looking much better. Your staff assistants were most helpful and patient with me.” P “Thank you for skillfully removing the cancer from my temple. I appreciate how you took the time to explain what was needed, and what you were about to do. I was very impressed with how professional and kind your staff was to me. I am so thankful that you have dedicated your life to helping people like me to stay well. In great appreciation,” T “Thank you for being so kind to us during ____’s surgery. It is a very nerve racking time for us. You made our visit very comfortable. Thank you again for your kindness.” A “Just wanted to thank you for your kindness. It was a pleasant experience. I was very nervous and you and especially Heather made it very comfortable. I wanted to compliment Heather. She was awesome! She made me feel very relaxed and you both seem to care…As in my business, a lot of success is our employees and you have a great staff.” T “I wanted to let all of you know just how thankful I am, that I am in your care during this time. I want you to know how much faith I have in your abilities to help me through this crisis. I want you to know how much I truly appreciate the dedication of each and every member of your staff that worked on me that long, long night. I know there is still a long road ahead but I am and will remain positive because to do otherwise is self defeating and not helpful to the process. When you feel that your health or even your life is threatened, words sometimes are not capable of expressing the loneliness and the bits of depression that come over you in that fragile state in which we all reside on a daily basis. I wanted to remind you (as if I really had to) that life is so precious, friends are treasures to be kept close, and our families are the loving foundation that gives us the strength that enables us to go forth into the world each day and make the most of it we can with the abilities that God has given us.” “I want to thank all of your staff and you for making my procedure as pleasant as possible. I was made to feel special by all. I am doing great.” M “Just a note to say thanks for the care you all gave me during my recent surgery. This was my third procedure at DAK, and, as usual, I was amazed at the competent and caring manner you take care of your patients and also the family members that accompany them. I’m very appreciative and I will certainly recommend you every chance I have.” G “Nice meeting you on Friday afternoon. Thanks for all the information regarding my surgery. It was grand to hear all the success stories you have. Know my surgery will be a success, too. It is always a pleasure to meet a true professional that has great passion for his work.” C “Dr Dhir is FABULOUS!!!! Just after the birth of my first child (almost 7 years ago) I had to have the Mohs procedure done on my face... my forehead no less. I had basal cell above each eye. Dr Dhir performed two operations. Afterwards, there is no scarring and I got a great eyebrow lift!! Thank you Dr Dhir for taking great care of me!!!! You are amazing!” N “Thanks so much to all of you for the great work you do and for making patients as comfortable as possible. We really do appreciate it.” P “Thank you so much for your kindness and compassion during my surgery visit on _____ . I had heard only good things about your office and I was very pleased with the ‘personal’ touch you show your patients.” W “Three days have passed since your removal of the cancer from my face. The pain from the surgery has been light and tolerable. There has been no need for pills to relieve this pain. There are no signs of bleeding or of swelling. You mentioned the danger to a nerve which controls the mouth, had the cancer not been removed. The body is wonderfully made! It has never occurred to me that there is a mechanism which enables us to open our mouths.” W “My husband had his hand operated on by Dr. Dhir , using the Mohs technique, back in the spring and doesn't even have a scar!! Not only is he a wonderful surgeon, but a super nice person!! Everyone there was great!!” M “I wanted to send you a huge thank you for all the work you did after my surgery in 2007. As you can see, the scar is not visible at all! This was a picture from our wedding day and I thought you might enjoy seeing the end result of all of it! Thanks again for taking such excellent care of me and my face!” T A Patient’s Experience at the Dermatology Associates of Kentucky: “A young lady at the entrance greeted me in such a friendly manner that the expression on her face, her posture, and her words caught my attention. The moment floats now in my memory. The manners of Dr. Becknell’s nurse were also striking. I have the feeling now that my visit with Dr. Becknell was like a meeting with an old school friend that one hasn’t seen in thirty years. His witty remarks put me right at home. I wanted to tell him jokes that I had brought to Lexington from _____. And did, if memory serves me right. The instructions for surgery and dissolvable sutures are also striking: “you may bathe”, “please try to stop smoking”, “we would prefer”, “please perform a few days”, “please be patient as you heal.” And finally, “We wish you a speedy recovery.” These instructions come from doctors and nurses who are authorities in the medical science of dermatology. Yet, they are delightfully modest. The patient is advised by the authorities as if he too is somebody. This is a fiction, but a well-mannered fiction. When I entered the door of the surgical clinic, a young lady greeted me with the friendly manner of the young lady at my first visit. And so was the manner of the nurse who took my blood pressure. It was as if she thought me to be an important person. She asked about my children and grandchildren. I added proudly my great grandchildren. I was feeling myself at home. Miss Nathalie prepared me for the surgery. Her manners, too, were striking. I asked about her schooling and family. Her answers seemed to unfold the source of her gracious words and ways. A most interesting family, hers is. Mrs. Victoria Faulconer brought, to brighten the day, the courtesies of Ukranian society. By coincidence, a young lady from Russia had been visiting that very week my daughter and her husband. All week, I had been admiring this young lady’s courtesies. This admiration prepared me for the delight I took in Mrs. Faulconer’s courtesies. The word “courteous” carries and image by which I can think of my happy experiences at Dermatology Associates of Kentucky. I was treated as if I were a royal personage, an honored guest at the court of a king. The king’s royal physician performed the surgery! Please accept my thanks, Dr. Anir Dhir, for this memorable experience.” W “Thanks to both you and Mrs. Faulconer for your kindness during my recent visit for my surgery. It was a pleasure to have doctors who care. Thanks again.” N “I have been reflecting on the minor basal cell surgery that you performed on me yesterday. I am extremely pleased with the professionalism and expertise of you and your staff, and the quality of your facilities. I will gladly recommend you and your facility to my family and friends. Again, thank you for helping me to feel comfortable and reassured during the stressful time.” DF “Just wanted to say thanks, even though very late, for the excellent procedure you did on my face (left side). It is practically invisible.” TB “Special thanks for performing surgery on my face recently . I appreciate all the discipline, experience, and education you have invested over the years in order to become an excellent surgeon. You are really serving the public well and saving lives as you go. Congratulations to you and your fine firm, DAK. Also, it was a pleasure to get to meet you and share some ideas and concepts. In my observation, it is clear very little goes on in your office without distinct deliberation. It seems you have an exact process for everything – from the knock on the door while a patient is waiting to the language on the handout being exact, engaging, and grammatically correct. You are not only an outstanding surgeon, but an outstanding businessman/ manager/etc. It shows in your office and in your people.” JM “I just want to thank all of you for being so nice to me and treating me really good. It’s people like you all that make life worth living and make people want to go on. Again, thank you for everything you done for me. I will never forget your kindness. Love all of you so much. Thank you!” KR, following Mohs surgery “I very much appreciate your generosity in allowing me to observe you at work. This was very educational, and now I feel I can properly instruct/inform patients about their expected experience when undergoing Mohs surgery. Also, it is clear to me what an elegant, accurate, and effective method to excising skin cancers. Finally, I am impressed with the way your clinic is run. The nurses and staff are very professional and responsive to the patients which I’m sure they appreciate. I hope to see you in the future and I’ll certainly recommend that fellow residents spend some time with you. Thank you again!” UK ENT resident after observing Mohs "Thanks again for your patience with your patients." BM "I'm doing great and my nose is beautiful, thanks to you! A great job!" CM, following Mohs surgery for recurrent nasal skin cancer "Thank you so very much for taking incredible care of my dad. I really appreciate it. I can't thank you enough for all you have done." SS, following melanoma surgery "I would be remiss if I did not take the time to write you this letter to thank you for the professional way you handled my surgery. In the last ten years, I have had about ten surgeries but I have never been treated with more professional, kind, and courteous service as I received from you and your staff. You took your time to explain all procedures and what I could expect from you. Thanks a million and I wish you continued success in your practice. I'm sure you will be able to make a lot of people happy. God bless you and keep up the good work. Your happy patient, MC" following Mohs surgery for twice recurrent cancer "Thank you for the very professional and personal care you and your staff provided me yesterday. No one looks forward to surgery of any kind. But your manner and clarity of explanations help to set me at ease. Alice and Shelly were very warm, very caring, yet very professional. They explained each part of the process, leaving no uncertainties in my mind about what to expect next. It was very assuring as we moved through the procedure. Melissa was only in for a brief time but expressed warmth in her manner. My previous contact with your office with questions about the procedure was greeted with full explanations and a courteous spirit. In this setting, warmth without professionalism leaves one uncertain; professionalism without warmth leaves one uncomfortable. Gladly, you and your staff combined both warmth and professionalism." S "I just want to thank you for the good job you did on my nose and I appreciate your kind, sweet staff. I am so glad God put me in your hands. Keep up the good work." B, following Mohs excision of nasal basal cell carcinoma "I wanted to thank you and your staff for taking such good care of me when I visited the surgery center. I was happy to be treated so kindly and really appreciate that your nurses went out of their way to make me comfortable and help accommodate me with my modesty / religious preferences. Thank you." A "This older man greatly appreciates your excellent care and kind attention. Thank you so much." J (90 year old patient following cancer surgery) "We both want to thank you and your "cohorts"-not only for the surgery well done-but the sensitivity and thoughtfulness you provided. Dealing with__________before, after, and during surgery was a challenge-and it was observed by me the extra care and responses you made. Thank you." MC "We are grateful for your gifted surgical skills and thankful for your wonderful compassion." SM "Just a note to thank you for being so diligent in your pursuit of skin cancer. Because you caution 'on the safe side', you were able to detect my basal cell (carcinoma) very early. I also want to thank you for referring me to Dr. ___ . He was a dear! Thanks again for your care! ME "Thank you for the opportunity to spend time in your practice learning about Mohs surgery and more particularly the art of reconstruction. I sincerely appreciate the time you have taken to teach during our acquaintance and especially that you have tailored your teaching to my future plans. You are the only professor to have done that so far. This week has given me a much greater appreciation for what you do and a great deal of insight into future standards for appropriate skin cancer treatment and management. I look forward to a day at the other side of a long tunnel when I will be honored to call you a colleague." MN, medical student "Words can never convey the depth of our gratitude in the treatment of our mother. Going the extra mile with follow-up phone calls and the prayers were greatly appreciated to relieve our fears and concerns. The kindness and compassion that was shown to her and even to us was so deeply felt. Thank you and your staff for everything. BB "I'd like to express my sincere appreciation to Dr. Becknell for being so professional, humorous demeanor and genuine concern. My daughter has battled warts on her face and hands for years and we have seen multiple doctors over the years. We are so happy we found DAK and Dr. Becknell , her warts are now gone and she has no scars or blemishes…People have noticed the difference and we have told everyone about him. Again, please let him know that we thank him very much. "Thank you for caring and helping me! I'm in trouble with my legs and feet and you are the only one that cares enough to help. I appreciate and value your friendship the last 30 years." CW "I just wanted to let you know how much I appreciated the care, concern, and compassion you showed me yesterday when I was in for surgery. Thanks so much for explaining everything to me and for being so thorough. You have a wonderful manner about you and you really set my mind at ease. Your willingness to allow me to call you at home if I had any problems AND your phone call last night to check up on me, put you over the top! I have great respect for you you and will not hesitate referring others to you. You have many fine qualities and you are a gifted man. Thank you again for sharing your gifts with me." MAE "Thank you for taking patience with me and my hard of hearing problem. I also like your manner of "doctor to patient" attitude. I appreciate all you did and your patience with me. I know it's hard to talk to a person 88 years old and particularly nearly deaf but both me and my daughter appreciate your patience and service. If I have a problem, I'll see you and know it will be taken care of." Thanks, BS "You are truly a miracle worker! Thank you so very much for taking such good care of GW. We appreciate all of you so much." JB "It is a miracle to look at Gordon and not see the large, red, and very irritating sores that were there. Dr. Dhir, from Dermatology Associates of Kentucky, did the surgeries…I thank God and Dr. Dhir and his assistants, Lisa, and the other wonderful women, for their most patient, kind, and loving treatment of Gordon. He is a special person and I know God has helped us to get this far with his recovery from a most dramatic period in his life." The Central Record, October 26, 2006 (newspaper column) "Thank you for the wonderful care you provided for me in the past weeks. I so appreciate you and value your friendship of the many past years. You are truly a great professional who's caring and skills is beyond compare." C "Just a quick note to express my sincere gratitude to you, Lisa, Alice, and the rest of your staff for the attention I was shown during my last surgical visit. It is not in my genetic makeup to make a practice of writing these types of letters, but the compassion, enthusiasm, reassurance, and medical expertise shown by you and your staff more than warrant it." MW, following Mohs surgery for melanoma "Thank you for making my unpleasant situation less stressful and not so unpleasant. God Bless You!" SM, following Mohs surgery for a nasal skin cancer "Thank you so much for your excellent surgery. The friendliness of your staff and you made the surgery very easy and relaxed for me, and I do appreciate it." SH "People like you make the world a brighter place! Everyone that I've met at your office has been so very nice and kind. I just want you to know that I sincerely appreciate all of you! Thank you so very much." MT "A royal thank you for treating me like a queen." EC "I don't know anyone who says, "I'm so happy I'm going to the doctor today". However, when I arrived at your office, Lisa and Carol did an excellent job of making me very comfortable. I met Shelly at a follow-up appointment and she did an excellent job. When you called me the night of my surgery, it was a pleasant surprise. I know I'm not the only patient and your call was appreciated. It brought back memories of my childhood and our family doctor. Personally, I like you, feel you are a good doctor, and would recommend your facility to anyone. I spent a lot of time with your staff and they support you with their kindness and compassion to the patients. Your receptionist was kind enough to locate my cell phone number and put it on my records. I didn't look forward to coming to your office, but you and your staff made it an experience I can remember with fondness." AS, following Mohs surgery for skin cancer "Thank you so very much for the tender care given me for my surgery, and to call to check on me was so very thoughtful and kind. To check on me the night of surgery and then the next morning!! Thank you so very much." JS, following Mohs surgery for skin cancer "I want to thank you for your kindness during my surgery! You and your staff are the best!" PN "Thanks for your friendly service provided by your staff and the best and most efficient healthcare from the heart of one of the most prestigious physicians in Dermatology." KR "Please know how much I appreciate your friendship and professional care throughout the year." BJ "When it comes to being a great doctor, you more than fill the prescription. I'm so very fortunate to have you for my dermatologist." TO "How can I possibly explain how much you have meant to us. When you took the Hippocratic Oath, it must have had an addendum that covered care and compassion. You are truly special and I feel so blessed to know you." SS "I just wanted to let you know how much your kindness touched my heart. Thank you!" NS "I would like to thank you for the kindness you showed my wife in taking care of the scarring on her face. Watching the news and reading the papers makes it seem that we have little support for what we are trying to do here in the Middle East. We appreciate your support." FS "Thank you so much for taking such personal care of me. I appreciate all the consideration I was given, the organization, and the promptness of my treatment and your checking on me." SS, following Mohs surgery for skin cancer "Just a note to thank you for my recent surgery. The graft has taken well and it seems to be healing nicely. Since I was diagnosed with myeloma and lymphoma, I have had occasion to be treated by a number of doctors and surgeons. I can honestly say you have been one of the very best. You were friendly, took the time to explain things in easy-to-understand terms. You are a very skilled surgeon. I was treated more as a friend, not just another number. I will end by saying it's never fun to go to a series of doctors, but you make it as enjoyable as possible. Thanks again." -- PS "Thank you for all your care and concern and all your patience and time you used on me. You and your staff were wonderful. God bless you." -- DC, following Mohs surgery for skin cancer "I am very grateful for the care and skill that has eliminated my cancer. Just as you said, it's been 6 months and there is very, very little marking and no numbness. I am very pleased with the results. Thank you," -- SS, following Mohs surgery for skin cancer "You have been absolutely wonderful during this surgery. Thanks so much for your genuine concern and kindness. All of us have been so impressed with your medical expertise, as well as your sincere (and almost forgotten) love for your profession and your patients. You truly are the epitome of a great physician – one to be highly recommended, respected, and recognized. Thanks so much for a job well done and for treating your patients as people, not simply a paycheck. May God's blessings be yours as you continue to use the special gifts He has given you." -- In his love, RS "I just want you to know how much it meant to me to see you at the visitation for ___. What a class act you are! He really enjoyed the few times we were there, and he loved your nurse! After talking to many friends, I want you to know that you are highly thought of by your patients." -- LH "Thank you for not only seeing me on such short notice, but also letting me know the results of the pathology report so quickly. My wife and I are certainly appreciative of your time. Thank you again." -- JC "Thank you for being so great when I was there!" -- JM "I wanted to apologize and thank you for taking good care of me on Thursday. I am so embarassed that I kept passing out (a 'first' for multiple episodes). But I appreciate teh care you and the nurses gave me, they were especially sweet. I am very happy with my Restylane injections and should I decide to get them again, I know I'll be in good hands. The things women go through for beauty, right?" -- CW "I just wanted to thank you for your call Friday after my neck surgery. I greatly appreciate your concern. Even though skin cancer is considered to have a high cure rate, it is upsetting to find out that you have any kind of cancer. You and your wonderful staff have made a difficult situation easier to understand and cope with." -- Sincerely, LC (following Mohs surgery for skin cancer) "This thank you is a bit overdue, but it was not forgotten. Your kindness and professionalism, as well as that of your staff, was very much appreciated. As a healthcare worker, I take pride in treating my patients like I myself would like to be treated. It is quite evident that you each do that for your patients, too. Such admirable qualities are hard to find. Thank you for the excellent care that you gave my mother. I will never forget your kindness and the kindness of everyone who also helped care for her." -- DB, RDH (following Mohs surgery for skin cancer) "I just wanted to thank you for taking such good care of my mother through two separate procedures. You have a kind and calming manner that is very rare today in the medical field, especially with the elderly, the ones that need it the most. And it is very much appreciated. Thank you again. May God bless you and your family." -- DB (following Mohs surgery for facial skin cancer) "Merry Christmas to all of you, with a special thanks for the care you gave through my laser resurfacing. Every day I look in the mirror I see a new me with an improving complexion. I will continue to be a living testimony of your excellent care. Please give a special "holiday hello' to Teresa. Love," -- KH "I've been searching for the right situation to use this (thank you) card for a long time. Can't think of a more appropriate time than now to express my sincere gratitude for your willingness to help me achieve admired post surgical appearance results." -- GF (following Mohs surgery for facial skin cancer) "Thank you for the Botox injection. Not only does it make my forehead look better, but has lessened my headaches! Also, thank you for being patient and teaching! Thanks!" -- TH "I just wanted to thank you for doing such a fine job with my Botox injection. I appreciated your candor about not doing too much on the forehead. I am really pleased with the results! I'll be telling my furrowed friends about your new practice! Welcome to Kentucky!" -- GR "Thanks for the advice you gave me to have the mole removed. I am thankful to God for the knowledge he has given you to know how to help people! Thanks again." -- JAC (following surgery for melanoma) "AT is doing fine. I just wanted to thank you for all your kindness. You were super in my eyes. We will never forget you all. God Bless you all." Love, OT (following Mohs surgery for facial skin cancer) "It has been a little over a week since my last subcision procedure and things are going and looking great! I want you to know how much I greatly appreciate your help, kindness, and concern. You are one of the few doctors who leaves you with the pleasing impression that they honestly care about their patients. I also appreciate and thank you for taking the time out of your busy schedule to re-do my knee scars, especially at no cost. Your patience, time, and care are greatly appreciated. I am so absolutely pleased with my leg that now each and every day I am able to look at it, and for once, to not be ashamed of the scars that were once there. Thank you so much. I will always be grateful to you." FG "Hey this is really working. It doesn't even seem real. Thank you so much. I haven't seen any brusing and I have very little soreness. It wasn't until last night until I seen it actually start working. Of course I am still wearing purple rings under my arms. But that doesn't concern me because I am actually wearing one light gray t-shirt and I am dry. I could have never dreamed this possible and everyone there seen how much I sweated. I have so many things planned right now and I am so excited that I will be able to enjoy it instead of worrying about me sweating. Please if you could change your website and add this to your treatment for uses of Botox. I know that it is expensive but I know that there is someone else like me who will benefit from this wonderful medicine. I also wanted to mention that I think everyone of you was so great to me. Even though I was scared all of you did make it a very cool trip. Thanks so much and I will let you know of any changes. Until my next visit I will be enjoying the summer. I will see you at your new location. Again I can't say thanks enough." J. E. (following Botox for underarm sweating) "I just wanted to let you know how much I appreciate all you've done for me. Since my birthmark is gone, I feel like a new person. I can't stop looking at myself. You and Theresa have been so wonderful to me. I just wanted to let you know how much it means to me to have gotten to know the both of you. Thanks." HS (following three staged surgeries to remove a giant birthmark measuring 8 x 6 inches on the left breast) "Thank you for the Dermabrasion. My nose looks 100% better. You are the BEST doctor I know, and Theresa you are by far the best nurse I ever seen. Thank you for being so thoughtful and making me feel special. I just can't say enough about you two. Thank you." TD (following Mohs surgery for facial skin cancer and dermabrasion of nose) "I know you don't remember me, but you removed a skin cancer from the side of my nose. I jokingly asked you to make me beautiful, well I still am not beautiful, but my nose looks wonderful. You have to look very carefully to see you incision. I am very happy and pleased with my nose. You and your staff treated me with so much care. I really appreciate it. Something that was so scary to me was handled so that I felt reassured and comfortable. Than you for your care of me. Affectionately, your patient EKS" "I just wanted you to know that I feel that my surgery experience was much more pleasant than I had expected because of your expertise along with your gentle, caring nature. You can't know how much that unexpected phone call meant to me. Comments from family and friends have been that they cannot believe that it has been only a week since the surgery when they saw my forehead. I think they consider you a magician, too!! I hope I never need this type of (skin cancer) surgery again but will not be concerned about the doctor is you would be available. Thank you again. Sincerely, GC" "I just wanted to thank you for being so great to work with during my treatments. It is great to be able to talk with someone so knowledgeable and understanding. I'll keep you posted on everything. Thanks again, JR" (Laser hair removal) "Just wanted to drop you a note to let you know that I'm very pleased with the outcome and appreciative of your superb skill as a surgeon. Sincerely," SP (following Mohs surgery for skin cancer and nasal and eyelid reconstruction) "I just wanted to drop you all a note to say thanks for the treatment I received in your office this week. I was very pleasantly surprised to have everything run as smooth as it did. Also, the follow-up call that evening was appreciated. You all are too commended on your professionalism and concern. Regards, BW" (following surgery for melanoma) "Thanks for the help yesterday with my sun spots. It was very reassuring to have you take a look and I was very impressed with your manner and communication. I'm pleased with (my doctor's) recommendation to visit your practice. Best regards, LT" "I would like to thank you and your staff for all the care and attention given to my daughter. We really appreciate everything you've done for us." BR (following laser surgery for rapidly enlarging hemangioma) "Thank you very much for everything you done for me. Also thanks too Tammy and Theresa for everything they did. Without you all removing my skin cancer for me with the ways things are I don't know what I would have done. Thank you." CF "Thanks for being so kind to me during my recent surgery. You are beautiful people. With love and best wishes, BC" "Just a brief note to express my satisfaction with the outcome of the laser surgery thus far (I've actually had compliments on my face afterward) and to say I'm looking forward to completing the process. In particular, I appreciated you taking time out of your busy schedule to answer my questions after the initial consultation. I'm concerned you took offense which I certainly did not intend - it just takes me a long time to make major decisions (I tend to ruminate over them too). Also, I want to compliment all your staff because they're so courteous whenever I call with a question, and they're so helpful. As a matter of fact, I recommended you highly to a friend who is now considering laser surgery on her face. She sees a doctor at UK but I said she should consider using your services. In short, I'm glad I put my face in your hands. Take care and I'll see you in Feb or March." CS "Thank you so much for your excellent medical care, and the special kindness given to us by the office staff. MJ and LAJ (following surgery for melanoma and basal cell carcinoma) "Thank you so much for taking extra time out of your busy schedule to give us answers to our questions and concerns. You treated us like how I wish all patients could be treated in the health care system today. Thank you for your wonderful handiwork. EH was in the best of hands." LH "Your concern, compassion, and confidence helped get me through some trying times. You and your professional staff were fantastic. All I can say is Thanks!! You guys are a class act!!" EH "Hello from Cincinnati! I just wanted to tell you again what a wonderful job you did on my face. As you said it would, each month it gets better and better. If you did not know me, you would never notice it. I am sending this picture so you can see for yourself. Maybe you can put in my file next to the ones that I look beat up in. Ha. Anyway, I really appreciate all of you, not only the great work you do but the care and kindness you showed me. It meant more than you will ever know. Thank you again and God Bless. Love, KL" (following Mohs surgery for skin cancer and reconstruction of upper lip in a 24 year old female) "Thanks so much for the Botox injections. I can see the improvement and I feel so much better about the way I look." KK "Just wanted to send you a little note of thanks for being so kind and thoughtful when I had my minor surgery on Friday. It was so nice of you to call me after the surgery to see how I was feeling. I don't think I have ever had a doctor do that and it made me feel good. Thanks again." JT "I am truly blessed to have you in my life. Thank you so much for your special attention." AS "Doctor, Theresa, Nance, Thank you for being so kind and so good at your work." BC "Wishing you all the joys of the holidays. Thanks for making me vein free!" SH (following sclerotherapy and laser treatment for leg veins) "Thank you for doing a great job on getting cancer off my eyelid and out the corner of my eye. It has healed well! Every one of you in the office treated me well and took good care of me and I really appreciate that. I'm very pleased that my eye is alright and I hope you can see how is has healed. Thank you so very much!" RM "Thank you for sharing with our Young-At-Heart group. We gained much knowledge from your informative presentation. Your enthusiasm and individual attention will stay with us a long time. The ladies are using the cream and they are praising it highly. Thanks again for giving your time to talk to us. Sincerely, CY" "Thank you so much for the wonderful care you and your staff gave me. The removal of my skin cancer was a breeze. I very much appreciated the straight forward information and genuine care you gave. I hope dealing with UKHMO is not too big of a headache for your staff. I am thankful they were willing to go an extra mile to get my visits approved. If I am lucky, UK will realize you and your associates at DAK are the best choice for their dermatology dept. That way, I can continue to have the excellent care you give to your patients. Thanks again." KH "Thank you for your kindness. I wish I could put into words what your thoughtfulness means to us. I am so amazed at the things you have done for P___ and myself that you didn't have to do. It is very greatly appreciated." JE (after Mohs surgery for skin cancer) "Merry Christmas and a Happy Holiday to you, Theresa, Melissa, and staff. I thank you so much for your thoughts, prayers, and wonderful cards. There is not another doctor like that. You care! That is wonderful." SH (after Mohs surgery) "Looking back through the year of 2003, I along with my family have faced many stressful and trying times traveling back and forth from doctor's office to doctor's office. I have to say, we are very fortunate to have such a caring doctor along with staff who are always willing to help in anyway possible. Thank you and all your staff for not giving up on me and traveling down this long and hard road with me. Even though the pain is not always tolerable, you have always been straight up and honest with me and had my best interest in mind, not many doctors are like that and take things as personal. I guess that is what makes your so special. And for all the phone calls you have made, checking on me after surgeries, that means the world to me. I just hope you and your staff realize how special you are to me and my family. Without you, this journey might not have lasted this long. Thanks for everything in helping me fight this disease" PE (after four years of multiple Mohs surgeries for organ transplant-related skin cancers) "Thank you all for being so kind, compassionate, and caring." PR (after Mohs surgery for skin cancer) "Thank you for a successful Mohs surgery. I was very confident in your abilities and it was a pleasure to meet you." KR "Doctor, Lisa, Theresa, I appreciated the high level of professional and personal care. Explanation of treatment, pathology, and care was thorough, appropriate, and excellently delivered. Thanks!" DK "I wanted to thank you for all your help. I also wanted to compliment you on your kindness and great attention to detail. You always make time to talk and made me feel at ease through a tense procedure. I have been to many doctors in my life and would rate you as the best I have ever known. Your attentiveness, compassion, and ability are without any possible reproach. I can actually say I looked forward to my doctor visits rather than avoided them. I wish you continued success. Thank you truly, TN" "We just wanted to say thank you - not only for your professionalism and expert care - but for your compassion. I've never been blessed with a more competent physician and as you know, we've seen our share. There will be a special place in heaven for you but just know for now that there are people that owe your their life - but you already have our hearts! Bless you Doc! We love you!" PJ and JJ "Thank you so much for sharing your talents with me the last couple of years. You have been so kind and you can't imagine what a difference you have made in my life. You are a wonderful doctor!" PB "The concern and compassion shown during my surgery will be forever appreciated." AK "Thank you for allowing me to observe your surgeries and 'talking shop' through the procedures for my benefit. Your sincere concern for your patients' comfort, as exhibited by your extraordinary bedside manner, truly sets a new, higher level for me to strive toward. I will strive for the highest mark, and I appreciate your example and training. Sincerely, TB" (medical student) "Thank you so very much for taking such exceptional care of me. I was quite nervous being on the other side of the surgery. You completely put my mind at ease." HM "Thank you for taking good care of me. Mohs surgery is difficult. You all made it easier." TD "Thank you for the opportunity to work here and all that I have learned. Thank you for always standing up for what is right and for always defending the employees. I appreciate that very much! I wish you all the best!" MS "Thank you so much for being so nice to me and for doing such a great job during my surgery! Sorry I cried, but I was scared beyond words. I appreciate your professionalism and expertise!" DK "I have worked at a hospital for over ten years so I kind of have a real insight to health care facilities. The minute I walked in your door for surgery, the better I felt. I would rate my experience with your staff as outstanding. The people who work at Dermatology Associates of Kentucky are very good at what they do. I was treated by smiling, friendly faces who loved their job and loved their patients. The whole staff at Dermatology Associates were very professional in their job duties, but most importantly were very concerned and caring towards me as their patient. I would also like to thank Dr. Dhir who is as good as it gets in being a physician / surgeon and giving patient care. I?ll close by saying that in this day and time when health care is criticized for various reasons, it is very refreshing to have an organization such as yours doing it the right way. Since my experience with your people, I feel very good about health care and will let others know that you are not only dedicated to your craft but are also dedicated to your patients. Thank you again for making this a very pleasant experience." WY "Everyone was very nice to me. I would recommend the Surgery Center to anyone". "Everyone was extremely pleasant and helpful. All procedures were explained in detail which made the experience comforting. This is a wonderful group." "Thank you for an extremely competent experience." "Very professional, caring people. Will recommend to others." "I had excellent care!" "Everyone was wonderful!" "Impressive! Mindy great!" "Everyone was so very nice." "Treated very well. Great staff. Phone follow-up great." "Not only ware the staff very kind and caring, but are a real credit to their profession. I was very impressed with the way they relate to their patients. Thank you for taking the time to explain everything to us. Your staff is very wonderful. You should be very proud of them." "Every person that I dealt with today was great. Dr. Dhir, Nathalie, Alice, Carol ? I was very pleased. They all took the time to explain everything. I never felt like anyone was rushing me." "Wonderful!" "Everyone was great!" "Thank you so much! Sorry I cried. I get hormonal sometimes! You all were great and I appreciate everything you did for me!" "Fine work!" "The Doctors done a very good job. Thanks." "Great service ? including everyone!" "Very good experience" "I was treated very good." "Wonderful visit!" "Everyone was very nice and did a great job! Thanks." "You are all the best!!" "Everyone was really nice." "Highly recommend!!" "Great experience for a surgery! Thanks." "I was treated with utmost respect from all the nurses and staff. My nurse was excellent. She knew what she was doing. Dr. Dhir made me feel relaxed and confident that he would take care of me. I appreciate everything they did for me." "Shelly was outstanding!" "Heather is great!" "Instructions received. Friendly, competent staff." "Dr. Dhir and staff were great. We appreciate everyone for their help and kindness we were shown." "People here are very nice." "Good experience. Education part helped me to wake up to importance of discovering and treating skin cancer early. Thank you." "Everyone is so nice and helpful." |
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